The 9-1-1 service operates differently with a VoIP phone as compared to a conventional phone. In a conventional phone, your 9-1-1 call is sent directly to the nearest emergency response centre, but with a VoIP phone your call is directly forwarded to a third party service provider that routes your call to the emergency response centre.

The emergency operator may not have your name, location or contact information any time you call 9-1-1 since your calls are routed through a third party.

Voicecool will attempt to provide the emergency operator with your service address and it is important you keep your current address updated. Failure to do so may cause the emergency operator to assume that you are calling from the last registered or an unknown address.

To register, please click on this link and follow these instructions:

  1. Go to https://addressinfo.northern911.com
  2. Click on: "Don't know your passcode?"
  3. Enter Phone Number and click on "Call me now"
  4. Answer the phone and listen for the code provided.
  5. Go back to https://addressinfo.northern911.com
  6. Enter phone number and passcode.
  7. You will see the existing information. Click on "Schedule Temporary Address Change."
  8. Enter the time frame and the new address and click on "Schedule Change."
  9. See the new Temporary Change of Address
  10. Please contact us to make the change permanent.